Customer Profiles
Southeastern Pennsylvania Transportation Authority (SEPTA)

Size
• 7th largest transit authority in the United States
• 1341 Buses (FY 2001) / 2500 Operators

Project Goal
• Develop a training program to reduce training time, training costs,
0and minimize the number of avoidable accidents, and injuries.
• Prevent work place and customer incidents, accidents, and injuries.

System Installation
• L-300TM Bus (6-position)

Accomplishments
• 20% decrease in injuries (1996-1998)
• 18% decrease in the number of accidents (1996-1998)
0(Where 20 or more people claimed injuries)

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