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Ready Access
Technical support to customers is always available via telephone, fax or email. A modem interface feature integrated with a significant number of our fully-interactive systems enables certain software-related diagnostic and maintenance services. To support its customers, Doron has since 1973 maintained a full-time professional staff of factory trained technicians responsible for installation and maintenance of all Doron manufactured systems.
On-site Support
There is no charge for necessary on-site support during the warranty/ service period and any following period covered by a service agreement. Our service personnel are located in close congruence with customer sites to provide high quality, cost-effective service.
Expertise
All service technicians are employees trained by Doron and possess a background in computer systems and digital and analog electronics as also the necessary mechanical maintenance skills and capabilities for servicing these systems. Members of service and technical support departments have, on an average, more than 18 years of experience with our driving and entertainment simulators. Doron’s field service technicians receive recurring training necessary to keep pace with changing technology.
Spares Inventory
In addition to the extensive inventory of spares maintained at our facility in Binghamton, New York, each service technician also maintains a stock of selected parts.
Proactiveness
To ensure minimal downtime, Doron will, at the time of installation, brief appropriate designated purchaser personnel in performance of basic checks and in some cases, specific system adjustments.
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